Privacy Policy
Privacy Policy
Last updated: 17 February 2026
NEOKK LAB respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.
1. Personal Information We Collect
When you visit our site, place an order, or contact us, we may collect the following information:
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Name
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Email address
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Shipping and billing address
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Phone number (if provided)
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Order and payment details
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Communications with us (email or Instagram messages)
2. How We Use Your Information
We use your personal information to:
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Process and fulfil orders
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Arrange delivery of purchased items
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Communicate with you regarding your order or enquiries
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Provide customer support
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Improve our website and shopping experience
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Comply with legal and regulatory obligations
3. Payments
Payments are processed securely through third-party payment providers:
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PayNow
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PayPal
We do not store or have access to your full payment details. Your payment information is handled directly by the payment service providers in accordance with their own privacy policies.
4. Sharing Your Information
We only share your personal data when necessary, including with:
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Payment service providers (for payment processing)
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Shipping and logistics partners (for order delivery)
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Platform and technical service providers (such as Shopline)
Your information is never sold or shared for unauthorised purposes.
5. Cookies & Analytics
Our website may use cookies and similar technologies to:
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Ensure the website functions properly
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Understand how visitors interact with our site
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Improve our services and user experience
You can manage or disable cookies through your browser settings.
6. Advertising & Instagram Ads
If we run Instagram or Meta advertisements, cookies or tracking tools may be used to show relevant ads to users who have visited our website. This allows us to improve our marketing effectiveness. You can manage ad preferences through your social media or browser settings.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil orders, provide customer support, and comply with legal requirements.
8. Your Rights
You have the right to:
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Access your personal data
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Request correction of inaccurate information
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Request deletion of your personal data (subject to legal obligations)
To make a request, please contact us using the details below.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
📧 neokkei@gmail.com
📷 Instagram: @neokklab